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Meet Sentio Every Conversation Understood

AI-powered conversation intelligence for modern customer experience teams.

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Customer Experience
Customer Experience
Improve customer conversations with AI-powered coaching & quality insights
Meet Sentio
Agent Performance
Agent Performance
Improve customer conversations with AI-powered coaching insights
Quality Assurance
Quality Assurance
Improve customer conversations with AI-powered coaching & quality insights
100%
CONVERSATION COVERAGE
10M+
CONVERSATIONS ANALYZED
85%
FASTER RESPONSE TIME

Customer conversations generate valuable insights. Most companies never see them.

Before

Traditional conversation analysis

Traditional conversation analysis
Manual reviews

Time-consuming and inconsistent

Limited visibility

Only a small sample ever gets reviewed.

Delayed feedback

Coaching arrives long after the moment has passed.

Inconsistent coaching

Standards shift from manager to manager and site to site.

After

Sentio

Sentio
AI conversation analysis

100% coverage across every interaction.

Automatic QA

Consistent, policy-aligned scoring on every conversation.

Instant coaching

Real-time feedback delivered when it still matters.

Enterprise insights

Trends and drivers surfaced at scale.

Everything a customer experience team needs.

One AI-powered platform for conversation intelligence, automated quality assurance and agent performance improvement.

Book a Demo
Conversation Intelligence

Conversation
Intelligence

Transform customer conversations into actionable business insights.

  • AI Transcription
  • Sentiment Analysis
  • Contact Drivers
Conversation illustration
Quality Assurance

Quality
Assurance

Automate quality evaluations with configurable AI-powered scorecards.

  • Automated QA
  • Compliance Monitoring
  • Quality Scoring
Quality illustration
Performance Intelligence

Performance
Intelligence

Understand operational issues affecting customer experience.

  • Customer Effort
  • Repeat Contacts
  • Transfer Analysis
Performance illustration
Coaching & Learning

Coaching
& Learning

Convert quality gaps into structured coaching and learning.

  • Coaching Plans
  • Courses & Quizzes
  • Progress Tracking
Coaching illustration
Team Performance

Team
Performance

Monitor team health and identify performance risks early.

  • Self-Review
  • Learning Portal
  • Performance Dashboard
Team illustration
Agent Workspace

Agent
Workspace

Help agents review calls, track progress and improve continuously.

  • Customer Effort
  • Repeat Contacts
  • Transfer Analysis
Agent illustration
Kora AI Assistant

Kora
AI Assistant

Give agents instant answers from approved knowledge during live conversations.

  • AI Knowledge Search
  • Context-Aware Assistance
  • Faster Resolution
Kora illustration

Built for Continuous Performance Improvement.

Analyze Every ConversationIdentify What Needs AttentionTurn Insights into Action

From conversation to outcome, in four continuous steps.

  1. Capture Conversations step icon

    Capture Conversations

    Ingest voice, chat, and email from every channel with secure, real-time connectors.

    Capture Conversations
  2. Analyze with AI step icon

    Analyze with AI

    Transcribe, classify, and score at 100% coverage with models tuned to your business.

    Analyze with AI
  3. Generate Insights step icon

    Generate Insights

    Surface trends, drivers, and coaching moments routed to the right people automatically.

    Generate Insights
  4. Improve Performance step icon

    Improve Performance

    Close the loop with agent coaching, playbook updates, and measurable experience gains.

    Improve Performance

Designed to create measurable business impact.

Everything you need to know about our products, solutions, and how we work.

Customer Satisfaction

Higher satisfaction. Stronger loyalty.

4.7 / 5.0
29 May, 12:30
+8.4%last 30days
605040301May 14May 21May 28Jun 4Jun 11

Quality Score

Quality in every conversation.

94.2%
29 May, 12:30
+8.4%last 30days
605040301May 14May 21May 28Jun 4Jun 11

Avg. Handle Time

Quicker solutions. Reduced costs.

3m 41s
29 May, 12:30
+8.4%last 30days
605040301May 14May 21May 28Jun 4Jun 11

Agent Performance

Stronger agents performance. Better experiences.

87%
29 May, 12:30
+8.4%last 30days
605040301May 14May 21May 28Jun 4Jun 11

Enterprise-Ready. Security-First.

From customer experience to workforce management and recruitment, our products work independently or together to help enterprises operate smarter, faster, and at scale.

  • Deloitte Technology Fast 50 India & 500 APAC
    Deloitte Technology
    Fast 50 India & 500 APAC
  • Great Place To Work Certified
    Great Place
    To Work Certified
  • HIPAA Compliant
    HIPAA
    Compliant
  • ISO 9001:2015 Certified
    ISO 9001:2015
    Certified
  • ISO 27001:2021 Certified
    ISO 27001:2021
    Certified
  • PCI DSS Compliant
    PCI DSS
    Compliant

Frequently Asked Questions

Sentio ships with connectors for major contact center, telephony, and messaging platforms, plus a documented REST and streaming API. Most enterprise deployments are live within days, not quarters.

Yes. Sentio connects to leading CRMs so conversation insight lands where your teams already work.

Yes. Sentio transcribes and scores across multiple languages for global operations.

Enterprise-grade encryption and role-based access controls are built in, backed by ISO 27001 and PCI DSS.

Ready to transform customer experience with AI?

Talk to our team about deploying Sentio inside your customer operations, from a focused pilot to enterprise-wide rollout.

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